保修范围包括：
1、客户自购买日起，所购买之全系列UPS均享有三年免费的维修服务，且无论在何处购买，均可就近得到维修和其他服务支持；
2、保修期内，如因下列状况，公司将酌收材料费及工本费：
2.1未按UPS电气规格的规定供电或现场环境不良所导致的损坏；
2.2购买后因运输、移动、疏失所造成的故障；
2.3由非本公司指定授权机构自行对雷诺士UPS加以拆修、改装或附加其它配件所造成的损坏；
2.4因意外因素或人为原因（包括操作失误、负载短路等）导致损坏；
2.5因自然灾害等不可抗拒原因所造成的故障；
2.6内置电池超过一年质保期的；
24小时服务热线
开通了热线电话13336193696，方便用户对雷诺士服务、产品、技术等问题进行咨询
服务方式
保内服务：
·全国联保
·三进三出通电调试服务
·保修期的确认：购机发票和机器SIN序列号一起构成保修期确认凭证
·送修服务是指用户将机器送到当地经销商或公司总部进行维修服务
·现场服务是指工程师到用户机器所在地进行维修服务
·通电调试服务包括：
1.开机条件确认
2.机器通电调试
3.现场用户日常维护培训
超保服务：
对于保修期外的服务，雷诺为用户定制了服务方案，对于保修期外以及未购买年度续保服务的现场服务需求，雷诺士进行计次收费维修，费用包括：维修费用、备件费用、地域费用
超保服务费用=维修费用+备件费用+地域费用
1、地域费（车旅费）收费标准：
| 距 离 |
收费标准（单位：RMB） |
| 1、D≤20公里 |
50 |
| 2、20公里＜D≤50公里 |
150 |
| 3、50公里＜D≤150公里 |
230 |
| 4、150公里＜D≤230公里 |
350 |
| 5、230公里＜D≤310公里 |
450 |
| 6、310公里＜D≤400公里 |
700 |
| 7、400公里＜D≤500公里 |
820 |
| 8、500公里＜D≤1000公里 |
1100 |
| 9、D＞1000公里 |
1700 |
2、维修费用收费标准：维修费按照每1K 80元/次；
Warranty range include:
1, consumer since purchase day rise, purchase zhi all series UPS average enjoy three year free maintenance service, and no matter where purchase, average can nearby get maintain and other's service stand by;
2, in warranty period, be like because following status, company will Cho receive material expense and cost expense:
2.1 not point UPS electric's specification de stipulation supply electricity or scene environment bad lead to de damage;
2.2 purchase behind because transportation, move, breakdown carelessness result in de;
2.3 by not our company appoint accredit agency by oneself to Renault scholar UPS add with tear open repair, refit or affix damage other's accessory result in de;
2.4 because accidental factor or artificial cause (include operation fault, load short) lead to damage;
2.5 because natural calamity and so on can not dispute breakdown cause result in de;
2.6 in put battery exceed quality protect de in a;
24 hour serve hot line
Open hot line 13336193696, convenience consumer to Renault scholar service, product, technology's wait for problem proceed inquire
Serve style
Protect in service:
.Whole nation pair of protect
.Three enter three come out switch on debug serve
.Warranty period de identification: Buying machine invoice and machine SIN serial number together compose warranty period confirm evidence
.Give repair serve is point consumer will machine send to local dealer or company HQ proceed maintain serve
.At scene serve is point engineer go consumer's machine's locality proceed maintain serve
.Switch on debug serve include:
One. Turn on condition confirm
2. Machine switch on debug
3. At scene consumer's maintenance work train
Exceed protect service:
Towards warranty period's exterior service, Renov for consumer's customization serve scheme, towards and not purchase year continue protect serve de scene service's requirement outside warranty period, Renault scholar proceeding plan time charges maintenance, expense include: Maintain expense, spare part's expense, clime's expense
Exceed protect serve expense= Maintain expense+ Spare part's expense+ Clime's expense
1, clime's fee (car travelling expenses) charges standard: From Leave Charges standard (unit: RMB)
1, D≤ 20 kilometre 50
2, 20 kilometre< D≤ 50 kilometre 150
3, 50 kilometre< D≤ 150 kilometre 230
4, 150 kilometre< D≤ 230 kilometre 350
5, 230 kilometre< D≤ 310 kilometre 450
6, 310 kilometre< D≤ 400 kilometre 700
7, 400 kilometre< D≤ 500 kilometre 820
8, 500 kilometre< D≤ 1000 kilometre 1100
9, D> 1000 kilometre 1700
2, maintain expense charges standard: Maintenance charge according to each 1K 80 yuan/ Time;